FAQ

All of the answers to the common questions about using our service

General Service Questions

Technical Questions

1. Are there any technical requirements to use your service?

Yes. You must be able to create a Lightroom catalog with Smart Previews and upload to a PMC Client folder that we will share with you.

This means having a computer or laptop running Windows or OSX with Adobe Lightroom 5, 6 or CC installed.

Due to size and process reasons, we require you to use a new catalog for each job.

We are happy to help you throughout the process so please consult us if you are unsure.

2. How do I prepare my files to send to you?

Follow the process of creating Smart Previews on your selected catalog (if you do not know how, please view our How To Guides). Once the catalog is ready, you need to zip the .lrcat file along with the Smart Previews folder (this is within the main catalog folder).

3. The catalog I want to upload is very large, how can I make it smaller to upload?

The easiest way to reduce the file size is to use a program to zip/compress the catalog file and smart previews folder. There are a few free options that you can find here; *link to zip programs*

4. How do I upload my files to you?

We currently share with you a PMC Client Folder through the Google Drive service. In the future we may offer additional methods of uploading to us. If you are already using another service, please let us know and we can potentially make an arrangement.

5. How can I download finished work?

We will give you a Google Drive link to download the completed catalog from. This will be available through your PMC Client Folder on Google Drive that you set up when you sign up with us. We will keep completed jobs in the cloud for 1 month, but they may be removed after this (to avoid having your account run out of space) so you should make sure you keep a backup once you have downloaded the catalog if necessary.

6. I use Photoshop for my editing, can I still use your service?

You can still use our service if you send us Adobe Lightroom catalogs to work from. After you receive the completed edit, you can then batch this or work on them in Photoshop as you wish. Otherwise we have no plans on expanding to Adobe Photoshop editing at this point in time.

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