FAQ

We have constructed this information page to discuss the common questions regarding the business, process and technical side of using our service.

If there is anything that is not covered in the FAQ, please contact us and we will help you through any/all questions.

General Service Questions

1.What Is The Service You Offer?

The editing service is aimed at balancing your edits across an entire set of photographs. It isn’t a final delivered product, but it is pretty close. Providing this level of service we are able to keep the cost down to a very competitive level. The files to be edited should come pre-toned or with a preset applied (this assists us in balancing the look). The reason for doing this is that we know most photographers like to do a final edit and finish to their photos. Our aim is to remove many of the time consuming elements (such as white balance, exposure and straightening of photos).

2.What Is The Real Price?

$0.28 AUD per image (regardless of the number of images). If you are an Australian business this is Excluding GST. For international customers we simply require payment in AUD.

3.What Payment Methods Do You Accept?

We currently accept payment via PayPal from all of our clients. We find this easier for customers in Australia and abroad. It also allows our clients to pay via bank transfer or credit card if they so wish. We have taken into account the fees when organizing our pricing structure, so there is no additional charge for PayPal payments.

4.I'm Not Based In Australia, Is Your Service Available for International Customers?

Yes of course! The only difference is the payment is to be made in AUD (Which is handy if you are based somewhere like the USA).

5.What Does The 'Edit' Include?

Our base edit includes all minor adjustments as to your taste/requirements and are limited to;

Exposure

White Balance/Temperature/Tint

Contrast

Highlights/Shadows

Blacks/Whites

Further customization as per client requests is available, such as uniform Noise Reduction, Sharpening or Clarity across a set of images (if predetermined values are set). We find this is more a personal preference and perhaps better implemented once you receive the edited set back from us.

6.What Does The 'Edit' Exclude?

The service is aimed at even editing, so does not include more specific editing such as curves, levels, colour adjustments, cloning, dodge/burn or other heavy editing tools. That isnt to say we cant find a good base level for your requirements under our included editing tools.

If you are wanting more than our base edit, please email hello@plusminuscollective.com and we can work out something to suit your editing needs.

7.Do you offer a 'Culling' service?

Yes we do! We have been doing culls for clients since the very beginning, we just wanted to make sure our processes were perfect before offering it publicly.

We can cull any number of images, the rate is $0.05 AUD (+GST where applicable) per image. We use a flagging system in Adobe Lightroom to highlight the rejects, good photos and final picks and work to the number of images you give us. If you are interested in giving this a try, we offer 20% off your first culling job.

8.Can You Do More Outside Of The Included 'Edit' (Such As Retouching or Album Design)

At this point in time we are not offering any retouching or album design services. It may be something we implement in the future if there is enough interest.

9.What Is The Turn Around Time?

We aim for an efficient turnaround of 10 business days from the time you have uploaded the catalog to us for editing. This includes the a delivery of samples from your image set, for review before the final edit takes place.

10.Is There A Minimum Or Maximum Amount Of Images?

Absolutely no minimum or maximum number of images. For any jobs where there is an excess of 2000 images, we may take a little longer to process the set.

11.How Do You Get To Know My 'Style'?

This is an ongoing process that starts with the very first job. We request 1-3 sample catalogs of your completed work so we can begin to build a profile of how you like things to be done. From there we request feedback for each job we complete (through an easy form) so we can continue to improve. However, if you are in a rush to get started, we can take a sample of images (say 20-50) that you have already edited and start work right away.

12.What If The 'Edit' Isn't What I Expected

This is a two way relationship in being able to communicate what is good and what needs improvement. The aim of the service is to get better each time and learn the style to which you prefer your editing balancing done.

13.What If I Need Something Changed?

We will fix any issue in a returned catalog. We aim to have these back to you within 48 hours. The more specific the issue, the better in regards to us being able to get it as close to perfect as possible.

14.What Is The General Process From Start To Finish Of Sending A Job To Be Completed?

The process begins with you culling what you want edited, and creating a smart preview catalog. You then upload this catalog to your dropbox/file sharing service so we can download. Once it is ready for us to download, you simply send us the download link and let us know the number of images. Soon after this you will receive an invoice and once paid, the editing will begin. If you request a sample from the catalog (before the whole job is complete) it will be provided to you within 48 hours of the job starting. From there, feedback can be received and the remainder of the editing process can take place. Once complete, the return catalog is uploaded on our end and you are provided a download link.

Technical Questions

1.Are There Any Technical Requirements To Use Your Service?

Yes, part of the process is having the ability to upload an Adobe Lightroom catalog to us to complete the job. This means you must be using at least Adobe Lightroom 5 or newer (on either Mac or PC, it makes no difference).

Due to size and process reasons, we require you to use a new catalog for each job.

2.How Do I Prepare My Files To Send To You?

Follow the process of creating Smart Previews on your selected catalog (if you do not know how, please view our How To Guides). Once the catalog is ready, you need to zip the .lrcat file along with the Smart Previews folder (this is within the main catalog folder).

3.The Catalog I Want To Upload Is Very Large, How Can I Make It Smaller To Upload?

The easiest way to reduce the file size is to use a program to zip/compress the catalog file and smart previews folder. There are a few free options that you can find here; *link to zip programs*

4.How Do I Upload My Files To You?

We have setup our process to use Google Drive

5.How Can I Download Finished Work?

We will give you a Google Drive link to download the completed catalog from. This will be available through your PMC Client Folder on Google Drive that you set up when you sign up with us. We will keep completed jobs in the cloud for 1 month, but they may be removed after this (to avoid having your account run out of space) so you should make sure you keep a backup once you have downloaded the catalog if neccessary.

6.I Use Photoshop For My Editing, Can I Still Use Your Service?

You can still use our service if you send us Adobe Lightroom catalogs to work from. After you receive the completed edit, you can then batch this or work on them in Photoshop as you wish. Otherwise we have no plans on expanding to Adobe Photoshop Editing at this point in time.